No, for biosecurity reasons we do not allow tours.
Do you allow customers to pickup their order?
Yes, we allow and encourage you to pickup your order if possible. However, your order MUST be picked up on your scheduled hatch day or we have the right to sell your chicks to another customer. Pickup hours are 5:30-9 PM Tuesday or 8 AM-5 PM Wednesday. We ask those who pickup to wear clean clothes and shoes (ex. please don't wear the same clothes/shoes that you wear in your chicken coop) and will be required to walk through a disinfectant mat.
How are the chicks shipped and how much is shipping?
We ship with Spee-Dee Delivery, an upper Midwest regional delivery service, which offers Next-day delivery to all of North Dakota and Minnesota, Eastern South Dakota, Northern Iowa and Northwestern Wisconsin. All other areas in Spee-Dee Delivery's service area are Second-day service. We charge a flat fee of $16 for shipping. Spee-Dee Delivery delivers direct to your address and DOES NOT go to your local post office. WE CURRENTLY DO NOT SHIP WITH THE US POSTAL SERVICE.
When will my order arrive?
Orders are shipped on the hatch day you select, which is usually on a Tuesday. You will receive an email with a tracking number when your order is shipped. If you are in the Next Day Delivery area, your order should arrive on Wednesday. Second-day delivery area orders should arrive on Thursday. We are unable to tell you what time they will arrive to your address but it's usually sometime between 9 AM - 5 PM.
What is the minimum order?
For shipping, our minimum order is 20 chicks. This is to help ensure the chicks stay warm during shipping. For pickup orders, there is no minimum.
What is your cancellation policy?
We have a 20% non-refundable cancellation fee for all cancelled orders and no refunds given for orders cancelled within 72 hours of hatch date. Your refund will be issued to your original payment method. We may waive the cancellation fee/no refund in certain emergency situations. Please understand the reasons we have the cancellation fee are that when you order, we reserve those birds for you and when you cancel your order it results in lost sales to another customer, additional bookkeeping and labor costs and additional credit card processing fees.
Do you offer a 100% live chick shipping guarantee?
Yes, we offer a 100% live chick on arrival guarantee. We usually include extra chicks with your order. If you experience loss in shipping and your number of alive chicks is less than the number you ordered, please contact us within 48 hours of arrival. We will either issue a refund or send replacements (if possible).